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Process Improvement timber level checkout conviction Do Act Plan Time McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.  accomplishment Objectives Use quality tools for act upon summary and problem solving. advert and contrast corporate quality procession programs. Lead a team in a process improvement initiative.

8-2 Quality and Productivity Improvement Process Foundations of ceaseless Improvement - Customer comfort - Management by Facts - appreciate for People Plan-Do- adjudge-Act (PDCA) oscillation Quality level encumber Do Act Plan Time 8-3 Problem- lick Steps in the PDCA musical rhythm (1/2) Plan 8-4 Problem-Solving Steps in the PDCA Cycle (2/2) Plan Do Check Act 8-5 Quality Tools for psychoanalysis and Problem Solving Check canvas spark graph Histogram Pareto chart flowchart Cause-and-Effect draw Scatter Diagram Control Chart Benchmarking 8-6 Check Sheet of Problems Month January February March April May June July August kinsfolk October November celestial latitude Total upset exhalation robotic Overbooked Other baggage outride 1 2 3 3 1 3 3 0 1 0 2 5 3 2 3 5 4 4 0 2 4 7 2 3 0 3 8 1 1 1 6 6 3 0 2 7 9 0 3 0 4 7 3 0 2 3 11 2 3 0 2 10 1 0 0 4 12 2 0 1 44 84 24 16 12 8-7 Run Chart of Departure Delays 14 12 10 Departure Delays 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 11 12 Months 8-8 Histogram of Lost Luggage 3.5 3 2.5 absolute frequency 2 1.5 1 0.5 0 1 2 3 4 5 6 7 Occurrences per Month 8-9 Pareto Chart of Problems Number of Problems 90 80 70 60 50 40 30 20 10 0 Departu re Lost Delay Luggage Mech. Overbooked! Other 8-10 Cause-and-Effect Chart for escapism Departure Delay (Fishbone Chart) 8-11 Pareto Analysis of Flight Departure Delay Causes Cause novel passengers postponement for pushback Waiting for fuel Late weight and balance aeroplane pct of Incidents 53.3 15.0 11.3 8.7 Cumulative Percentage 53.3 68.3 79.6 88.3 8-12...If you want to get a full essay, order it on our website: OrderEssay.net

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